FAQs

No. You have the right to choose the restoration company that works on your property. Your insurance company may recommend a preferred vendor, but the final decision is yours. Choosing a licensed, insured, and experienced restoration company like ERX ensures your property is repaired by qualified professionals who meet industry standards.

Not necessarily. The lowest estimate may not include the same scope of work, materials, or quality of service. It's important to compare experience, certifications, workmanship, warranties, and the overall restoration plan—not just the price. Quality repairs help protect your property and reduce the risk of future issues.

Your insurance company can recommend restoration contractors, but they cannot require you to use a specific company. As the property owner, you have the right to select the restoration contractor you trust to complete the work.

Your first priority should always be safety. Once everyone is safe, contact your insurance company to report the loss and call a professional restoration company like ERX. Quick action helps reduce additional damage and allows mitigation to begin as soon as possible.

Coverage depends on your individual policy and the cause of the damage. In many cases, insurance may cover emergency mitigation, cleanup, repairs, reconstruction, and damaged materials if the loss is covered. Your insurance adjuster can explain your specific coverage, and ERX works directly with insurance companies to help simplify the process.

You should expect repairs completed with quality materials, professional workmanship, and in accordance with local building codes and industry standards. ERX is committed to restoring your property safely, efficiently, and with attention to every detail.

Many restoration and reconstruction projects must meet current local building codes and permit requirements. Following these regulations helps ensure your property is repaired safely, legally, and to today's construction standards.

A professional restoration contract should clearly outline the scope of work, estimated costs, project timeline, materials, payment terms, warranty information, and any responsibilities for both the contractor and property owner. Always review your contract carefully before work begins.

Yes. Hiring a licensed and insured restoration company protects both you and your property. ERX employs trained restoration professionals who follow industry best practices while carrying the appropriate licensing and insurance required to perform restoration work.

Emergency mitigation often begins immediately after you contact ERX. Once the damage has been assessed and any necessary approvals are received, repairs and reconstruction can begin as quickly as possible to minimize delays.

Your dedicated Project Manager will contact you shortly after your project begins. They will explain the restoration process, answer your questions, provide regular updates, and remain your primary point of contact throughout the project.

Your Project Manager is your primary resource throughout the restoration process. If you ever have concerns, questions, or feedback regarding your project or any ERX team member, we encourage you to reach out right away so we can address them promptly.

Once repairs are finished, your Project Manager will perform a final walkthrough to ensure all work meets our quality standards and your expectations. We'll answer any remaining questions and confirm you're satisfied before closing the project.

If there is a disagreement regarding the scope of damage or claim value, you have options available under your insurance policy. ERX can provide documentation, estimates, and restoration information that may assist during discussions with your insurance company.

Payment timelines vary depending on your insurance carrier, claim complexity, and required documentation. Your insurance company can provide the most accurate timeline. ERX works closely with adjusters and insurance representatives to help keep the restoration process moving as efficiently as possible.